Working Time: Roster Duty / Shifting Duty (Weekly 6 Days)

Morning Shift (7:00 AM - 3:00 PM) Evening (3:00 PM -11:00 PM) Night Shift (11:00 PM - 7:00 AM)

Job Description:

- Maintaining a positive, empathetic and professional attitude toward customers at all times

- Responding promptly to customer inquiries

- Communicating with customers through various channels

- Keeping records of customer interactions, transactions, comments and complaints

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process

Educational Requirements:

- Graduation in any discipline from any reputed university

Job Requirements:

- Good communication skill

- Team player

- Sound knowledge over MS Word & MS Excel

- Ability to work under pressure

- Must be fluent both in Bangla & English                                    

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